Help Centre
Complete FAQ Listing
Getting Started ...
Searching for People and Making Contact ...- What is the best way to search for people?
- How do I contact someone?
- How do I know if the person I sent a message to has read it?
- How can I stop getting email alerts when I receive a message?
- Do I have to pay to send and receive messages?
- What is the Photo Gallery?
- How can I see members that have viewed my profile.
- How can I see members that have saved me as their Friend.
- How do I amend a saved search?
- How do I change my search criteria?
- How do I create a saved search?
Payments, Upgrades & Renewals ...- How much does it cost to upgrade?
- How do I upgrade?
- I just paid to upgrade but I still can't contact anyone ...
- How do I renew my upgrade?
- I don't want to renew my membership ..
- Can I pay via PayPal?
- I can't input the code for my card on PayPal....
- I have an existing PayPal account so why I am being asked to add a card?
- I have just paid to upgrade via PayPal but my account has not been upgraded.
My Profile ...
My Login Details ...
How Do I Use Instant Chat?- How do I start a Instant Chat conversation?
- How do I finish a conversation using Instant Chat?
- Can I close down the window with my list of friends but still chat to members?
- I have closed down the window with a list of my friends in. How do I get it back?
- How do I block a member from sending a message to me through Instant Chat?
- I have blocked a member but want to talk to them again. How do I get in touch?
- Can I speak to more than one member at a time?
- I can't activate Instant Chat on my computer. Why?
Adding a Photograph to Your Profile ...
Profile Guidelines ...
Frequently asked Questions..- Have a look at which other members match me, and are online now?
- How can I choose who sees my photograph.
- How do I amend the details of the member I am searching for.
- How do I know that the eCard I wrote has been sent?
- How do I remove a member from my Buddy list.
- How do I view a members hidden photograph?
- I deleted my eCard by mistake, can you send it again?
- See my Saved Friends?
- See which members have sent a 'Wink' to me?
- See which members I have blocked from contacting me?
- See which members I have sent a 'Wink' to?
- See which members like me?
- See which other members have viewed my profile?
- See who is available for an instant chat?
- See who's profiles I have viewed?
- View who is online now?
- How can I view members without them knowing?
- How do I add a member to my buddy list?
- Where are my ecards?
Payments - Verified by Visa (VbV) and MasterCard Securecode
FAQs
Getting started...
Please either select a FAQ from the menu or enter a search term and click 'search'.
If you cannot find an answer to your question you will be able to contact our dedicated support team who will be able to answer all your questions.
The Support Team's working hours are Monday to Friday 8am - 6pm and we will answer all emails within 2 - 3 days.
The Friends Reunited Dating Team
You can begin online dating here